Refund & Return Policy

1. General Sales Policy

By placing an order with HoloGuard (“the Company”), the purchaser (“the Customer”) acknowledges and agrees to all terms outlined in this Sales Policy. These terms are designed to ensure transparent transactions, protect both parties, and maintain fairness in all business practices.

HoloGuard reserves the right to update or modify this policy at any time. The most current version will always be available upon request or listed on official HoloGuard platforms.

2. Payment & Order Processing

  • All orders must be paid in full at the time of purchase unless otherwise agreed in writing.

  • Orders begin processing only after payment has cleared.

  • HoloGuard reserves the right to cancel or refuse orders that appear suspicious, incomplete, or associated with fraudulent activity.

  • The Customer is responsible for providing accurate billing and shipping information. HoloGuard is not liable for delays or losses caused by incorrect information provided by the Customer.

3. Shipping Policy

  • Shipping times may vary depending on location and product availability.

  • Once an order has been shipped, HoloGuard is no longer responsible for delays or issues caused by the carrier.

  • Tracking information will be provided when available.

  • Any claims regarding damaged items during transit must be reported to HoloGuard within 48 hours of delivery with photographic evidence.

4. Return Policy

HoloGuard offers a limited return option under the following conditions:

4.1 Eligibility

A return request must meet all criteria below:

  • The Customer must email thehologuard@gmail.com within 5 days of the order’s delivery date.

  • The email must include the Customer’s name, order number, reason for return, and photos (if applicable).

  • HoloGuard must approve the return before any item is shipped back.

4.2 Return Shipping

  • The Customer is responsible for all return shipping costs.

  • Items must be shipped back to HoloGuard in unused condition, with all original packaging, parts, and accessories.

  • HoloGuard is not liable for returned items lost or damaged during transit; tracking and insurance are strongly recommended.

4.3 Refund Amount

Upon receipt and inspection of the returned product:

  • A 50% refund will be issued to the original payment method.

  • Shipping fees (initial or return) are not refundable under any circumstance.

  • Refund processing may take up to 7–10 business days after HoloGuard confirms the returned goods are in acceptable condition.

4.4 Non-Returnable Items

To protect product integrity and company operations, the following items cannot be returned:

  • Custom-built or modified products

  • Digital goods or software

  • Clearance or final-sale items

  • Products showing signs of wear, alteration, or misuse

  • Items returned without prior written approval

5. Warranty & Product Guarantees

  • Unless otherwise stated, HoloGuard products are sold as-is with no implied warranties beyond those required by applicable law.

  • Any product defects must be reported within 7 days of delivery with evidence for review.

  • Damage caused by improper installation, misuse, or neglect is not covered.

6. Fraud Prevention & Company Protection

To safeguard HoloGuard from fraudulent activity, the following measures apply:

6.1 Chargeback & Dispute Policy

  • Customers must contact HoloGuard for resolution before initiating chargebacks.

  • Unauthorized chargebacks may result in debt collection efforts, legal action, or a permanent ban from purchasing HoloGuard products.

6.2 Returned Merchandise Inspection

  • All returns undergo serial-number verification and quality inspection.

  • HoloGuard may deny a refund if the item returned is not the original item, has been tampered with, or differs from what was shipped.

6.3 Abuse Prevention

HoloGuard reserves the right to refuse service, refunds, or future orders to customers who engage in:

  • Repeated return attempts

  • Suspicious or inconsistent claims

  • False reporting of damaged or undelivered goods

  • Use of stolen payment information

  • Any attempt to obtain products without full payment

7. Limitation of Liability

HoloGuard’s liability for any claim is limited strictly to the amount paid for the product in question. The Company is not responsible for indirect, incidental, or consequential damages, including but not limited to:

  • Loss of business

  • Delays

  • Improper installation by the Customer or third parties

  • Misuse of products

8. Contact Information

For questions, claims, or return requests, contact:

HoloGuard
Email: thehologuard@gmail.com